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Transformational Change and Operational Excellence

Kinetik SolutionsTransformational Change and Operational Excellence

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Sustainable Complex Change

If you are bringing about a new organisational strategy, you will want to ensure that any change programme is sustained. As part of this work, you will need to understand several factors including:

  • The current operational performance and existing core competencies of the organisation
  • The views of your key stakeholder around change opportunities
  • An ‘end to end’ view of your operational processes

Most importantly you will need to relate the strategy to an implementation design with a viable plan for change. We can help you in 4 ways:

Assessment of your Change Programme

Your organisation may need to deliver operational excellence by doing more with identical or reduced resources, redesigning processes or changing the way people operate individually and as a team. Before embarking on change, a rapid and relevant diagnostics can be useful to prepare you for transformation. Our diagnostics can ensure the avoidance of unnecessary costs later in your programme and also ensure change is aligned from the onset. Utilising our extensive knowledge alongside our tried & tested methods can help you bypass pitfalls.

Supporting you with a Change Roadmap

After determining your strategic intent, we can support you in ensuring that the right team, methods and structure are in place from the onset. We will help you create a change roadmap to ensure that emerging organisation strategy, core competencies, values and people policies are aligned.

Helping you realise Benefits of Change

You may not have fully considered value and benefits that a change programme can bring about or mapped complex solutions onto benefits (tangible and intangible). We help you create a benefits map to ensure the right measures are in place to guarantee the programme stays on track and produces long-term benefits.

Helping you with a process for Piloting and Testing

As part of taking new processes live, it may be essential for you to create pilots testing ‘end to end’ processes; involving scenarios, stakeholders and information flow/management. Our in-depth experience can help your organisation in managing systematic business risk and optimising processes before the ‘go-live’.

In summary, our strategy work for sustaining complex change is based around an approach of engaging the right stakeholders, good use of data and creating a plan that has the buy-in for delivery from all your stakeholders. This results in better return on Investment for you in delivering your strategy.

Operational Design and Change Planning

Due to strategic imperatives or a desire for operational excellence, you will be seeking to build more effective and efficient processes. The underlying reasons could be due to the introduction of new products/services, changes in the marketplace or process inefficiency/ineffectiveness. Kinetik’s expertise can support you through this process in 3 ways:

Process Design

We will help you build new, improved and lean operational processes in your organisation, centred on any or all of the following areas: service, support, logistics or manufacturing. We will then ensure that each operational area is effective and fit for purpose. To be effective, the operational design must have a clear purpose, clarity in process activity and roles, and a well-defined flow. We will work with you to implement appropriate methods to ensure the operational change is sustainable and results in a culture of continuous improvement. Our goal is sustainability for the new design so that it needs minimum oversight once operational.

Operational Change Planning

As part of your work in operational design, you will need to develop a robust change plan that integrates the human and operational elements of change. We will work with you to ensure the organisation values, culture, leadership style, HR practices, stakeholder management and communication are all integrated in a way that allows sustainability of change.

Capacity Building

Part of implementing sustainable operational change is to create new change leaders across your organisation. We can help you in two ways:

  • Give you access to our change products that includes methods for capacity building and use of business games, that will be a valuable investment
  • By training your change team and champions with our flexible programme. In this programme, we work with you to select the right combination of training from our 60 different modules based on Lean, Change Management, Operational Excellence and Innovation. Our tailored modular training programme is available in 8 languages, which will up-skill staff to help your organisation deliver measurable, long term operational benefits.

In summary, Kinetik Solutions offers a tried-and-tested service which improves and develops operational processes to ensure effectiveness and sustainability in your organisation. This will enable you to deliver more with the same or reduced resources.