Everyone knows that your customers expect a digital service experience integrated with the products and services you already deliver. However, almost 70%¹ of users find it hard to navigate digital services. Businesses fail to implement change optimally, with a digital service that is poor for customers and/or with weak operational processes.
At Kinetik, we are aware that many organisations waste valuable resources by overlaying a digital service on top of the traditional ‘functional’ based service, rather than fundamentally changing their processes to allow digital enablement. Our solution provides the methodology and guidance for organisations to make this transition into the digital world. We can also oversee a change management process for your existing processes.
We can support digital enablement in four specific ways:
- Support you in capability building for your ‘end to end’ delivery of digital process
- Set up a collaborative working ethos both internally and externally
- Develop agile processes to create and deliver digital services
- Provide innovation/creativity tools (such as our TRIZ for Innovation) to help you make innovation leaps in your service delivery
Kinetik Solutions has helped many organisations with digital enablement. Your key business benefits will be reputation, customer satisfaction and a way of delivering digital change that reduces costs over the long term. We can work with you virtually where appropriate. Let us help you – Contact us today.
If you are in the midst of implementing technological change, you will understand how much this can impact employees and the difficulties in making new processes stick. Implementing digital technology successfully (Business Systems, Cloud Platforms, Applications, Robotic Process Automation, Digitisation, Artificial Intelligence) has never been easier, however, you need an effective means to enable change.
Digital change affects everyone in a business, including customers and frontline staff. We will help you in creating a joined-up change plan to ensure that there is buy-in, broader acceptance of change and a spirit of continuous improvement, in line with your company culture. We provide you with support in the implementation process; working towards a more agile approach based on continuous delivery of new products/services.
We can also support you in software, app and platform selection, process optimisation and data cleansing prior to digital implementation. Data integrity and cleansing is often overlooked until late in the project and can be one of the biggest causes of failure.
Deeper Analytics of Unstructured Data
Your organisation may have access to vast data, but you may not be using it the best way possible to improve and manage your end to end processes and business services.
It’s hard to believe but many organisations don’t frame the right questions before they ‘dive deep’ into your operational data. We help you ask the right questions and then use the power of analytics, we can uncover answers to around operational and service improvements. We also have partnerships with data scientists to interrogate data (such as customer feedback and social media interactions) to help better understand connections and causality within unstructured data sets. We work with tools such as Tableau and PowerBI.
Let us help you frame the questions around service & process performance and capability, allowing you to unleash the power of your data to find answers. This will lead you to a wider range of options around customer engagement, process improvement and process reporting. Our clients love the way we deliver. Contact us today.