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Consumer Products & Retail

Kinetik SolutionsSector CredentialsConsumer Products & Retail

Process Improvement/Change Management – Global Music

Background

  • The client, despite being a leader in the music industry, did not have an international system to manage and exploit its owned repertoire. The client required a global system to hold dynamic pre-cleared rights for global exploitation by its territories

Deliverable

  • Solution Design and Prototype
  • High Performance Team building
  • Stakeholder and Communication plan and rollout
  • Training rollout in 40 territories
  • End-to-End Process testing and User Acceptance testing
  • Data Analysis and Cleansing

Activities

  • Creation and management of a high performance team made up of client and contract staff to deliver a complete solution and implementation of new processes
  • Regular liaison with disparate stakeholders (territorial, global, IT, program, contracted experts) to ensure that the highly political step of ‘pre-cleared’ international reuse of territorial owned repertoire went live on time and to budget

Specific Benefits

  • Project completed on time to budget, despite tight budgets and a bespoke team
  • The ability of the client to have a system based ‘pre-cleared’ reuse of music is a first in the music world meeting a strategic need

Rapid Improvement Event – Global Car Rental Business

Background

  • The company is a global car rental business that embarked on Lean Transformation throughout the world. Kinetik solutions helped deliver rapid improvement and Kaizen events

Deliverable

  • A four-day value-stream mapping event looking at a product that generates 9% of sales revenue to identify improvement opportunities

Activities

  • Worked with all the key players in an intensive workshop environment to identify value, take process measurements, map the process visually and agree to both quick wins and longer solutions for their end-to-end processes

Specific Benefits

  • Overall, the event identified over $360k worth of cost benefit in improving the process as well as a potential of increase in revenue of $720K. More importantly, the teams were engaged to deliver benefits within six months

Lean Kaizen event – Global Car Rental Business

Background

  • The client office at an international airport handled a volume of up to 1500 cars per week with a variety of ‘peak’ times. Its counter process was highly variable and did not encompass the three areas of providing information, ‘upselling’ and efficient administration. Consequently, standard booking time varied from 7.5 minutes to 12 minutes
  • This was part of a larger implementation of Lean training and Kaizen events throughout the UK and globally

Deliverable

  • A five-day Kaizen event to deliver standard time for the process of at least 6.5 minutes
  • A 5S program that included a standard visual workplace to assist both the staff and customers

Activities

  • A highly accelerated and intensive workshop carried out over five days using Lean-Kaizen tools
  • Facilitated a cross-functional team which focused in great detail on the process by observation, measurement, discussion and innovation
  • The theme of visual documentation and use of white space and cameras to capture output and drive the next steps as part of a ‘Plan-Do-Check-Act’ cycle

Specific Benefits

  • The five-day workshop delivered a standard counter time of 6.5 minutes which was piloted and taken live
  • A highly visual work centre for each staff member was designed, which limited unnecessary movement, provided efficient and effective service and enabled the staff to focus on the customer
  • The client is confident that the new process will result in significant increases in ‘upsell revenues’ within six months of implementation