In this Frequently Asked Questions (FAQ), you can read answers to typical questions about our products and delivery services. If you have questions that are not answered, do not hesitate to send us e-mail at bebetter@kinetik.uk.com.

1. Is this product suitable for service sector?
This product is specially designed for service sector.

2. How can I pay?
Once you complete the online order form, we will send you an invoice with the payment details on.

3. Do you ship worldwide?
Yes we ship worldwide. We require a telephone number to pass on to shipping company. The shipping cost will be on the invoice. You will need to pay any applicable import duties at customs, and your shipment may be subject to custom delays.

4. What is the lead-time on products?
From the date we received the payment, it can take up to 14 calendar days to ship the products, depending on where we are shipping in the world.

5. I am a EU customer with a VAT number. Can I get the VAT deducted?
Please provide your VAT number when placing an order and we will issue an invoice with the VAT deducted.

6. I have a question about running the simulation.
Please email us at bebetter@kinetik.uk.com and our Lean Consultant will contact you to answer any questions you have. Please provide a telephone number if possible as well as an email address.

7. Can you send me spares for the product, If I lose something?
We can provide spares and replacement parts for all our products. Please email us at bebetter@kinetik.uk.com with your requirements.

8. Do I need special skills or training to use the products?
All of our products come with very detailed descriptions to facilitate their use. They are designed to make them effective to execute in organisational settings.

9. Do you offer training?
We can offer ‘Train the Trainer’ days subject to our standard training charges. We are also very happy to answer any queries on how to run the games. Please contact us at bebetter@kinetik.uk.com.