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Lean Service Simulation

Lean Simulation Game Box

Looking to introduce Lean Service into your business?

The Lean Simulation Game offers a realistic, versatile and comprehensive training in Lean Service principles to transform your approach to productivity, quality, customer satisfaction and employee stress.

Customers who use our Lean Game

The Lean Service Simulation describes a fictitious insurance company, InsureFlow, which specialises in asset insurance and trades internationally. Throughout the simulation, participants, through their own efforts, will apply Lean Thinking to improve the performance of the business.

This simulation will be an insightful training tool for any service sector business, including; Finance & Banking, IT Service Management, Support Services, Public Administration or Equipment Rental.

Our simulation provides well-rounded Lean training, teaching the Lean Service principles in a way which: 

  • Can be immediately transferred to your own business
  • Taps into employee’s creative potential
  • Is complex enough to be realistic
  • Is fun and engaging for all participants

The understanding of these principles allows your business to reduce the 7 Wastes. Our Lean simulation trains your employees to effectively identify opportunities to: 

  • Enhance customer experience and value
  • Utilise digitalisation
  • Improve the “end-to-end” process
  • Optimise compliance requirements
  • Measure and compare effectiveness of their innovations

Our simulation provides a well-rounded Lean training, teaching the Lean Service principles in a way which: 

  • Can be immediately transferred to your own business
  • Taps into employee’s creative potential
  • Is complex enough to be realistic
  • Is fun and engaging for all participants

The understanding of these principles allows your business to reduce the 7 Wastes. Our simulation trains your employees to effectively identify opportunities to:

  • Enhance customer experience and value
  • Utilise digitalisation
  • Improve the “end-to-end” process
  • Optimise compliance requirements
  • Measure and compare effectiveness of their innovations

“Great opportunity to visualise and discuss how work flows”

“Especially impressed how the process measures connect to the bottom line. Very convincing. Will use!”

“A useful exercise that gave me the basic principles of Lean and the importance of quality”

How is the simulation run?

The simulation is run over three or more rounds as a facilitated game in which participants simulate the processing of InsureFlow’s tractor insurance claims. It is run such that participants must adapt in each round of the simulation, utilising Lean Thinking to improve the process. At the end of each round measurements are taken, creating opportunities to discuss underlying process opportunities. These simulation measurements are all connected to InsureFlow’s goals, including revenue enhancement, productivity, space utilisation and quality outcomes.

The scenarios in the Simulation are typical of a service company’s processes and have been built on decades of experience in delivering operational excellence by our team.

Want to know more about the game? Download our brochure.

Have us run the simulation for you!

Kinetik Solutions also provides facilitated workshops in which our expert lean facilitator will come to your premises and run the simulation for you over the course of 3 – 5 hours. See our brochure for more information and contact us at bebetter@kinetik.uk.com to arrange an event.

What is in the Lean Service Simulation Kit?

Lean Simulation Game Set
  • Full Printed Set of Instructions for facilitator which includes:
    • Set up diagram for room layout
    • Set up ideas to run the simulation with a wide range of people (8-25)
    • Current and (Possible) Future State Process Maps
    • Round by round configuration options
    • Full measurement charts – both for the process and bottom line outcomes
    • 5 Lean Principles and 7 Waste Poster PDFs – ready to print
  • Work Instructions for each role (laminated and easy for re-use)
  • Databases (laminated and easy for re-use)
  • Documents to complete during the simulation with a realistic design
  • High-quality miniature tractors to use during the simulation which creates a beautiful visual impression
  • A memory stick with replenishment documents for printing
  • A purpose built durable box for the simulation kit

The Design and Support Team

Ketan Varia, Innovator and Content Creator
Leslie Stowe, Designer
Burcu Atay, Editorial Support
Kruti Varia, Advisor