We are hosting a series of quarterly seminars where practitioners of Lean in the NHS will offer an insight into their successes and challenges.
Dr Sebastian Hendricks presented on ‘Sleek and Slim Hearing for Children’ & Peter Lachman presented on ‘Developing Value thru the transformation of care – what does it take?’
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We are hosting a series of quarterly seminars where practitioners of Lean in the NHS will offer an insight into their successes and challenges.
Kate Silvester presented on ‘How many appointments do we need to make?’ and Dr Mathew Diggle presented on ‘The Path-ology to Lean Thinking’.
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This discussion document explains how to better understand customer needs, in order to improve processes in the service industry. The document outlines an approach in classifying customers in different dimensions, which helps to answer the key questions for service redesign.
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This course allows managers and improvement teams to get an introductory grounding on Lean. Participants will benefit from:
- Understanding the concepts and processes that underpin Lean thinking
- Understanding the transformation challenge and how to sustain change
- Experiential learning from tried and tested ‘mini’ workshops
- Receiving a CD with all course presentations and material
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This short presentation at a Lean seminar at Bedford Hospital Trust demonstrates the four definitions of value and gives examples of how the Kano method can assist in delivering a service design that improves patient experience.
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Presentation to heads of transformation during an event in the Midlands, on the key element of sustaining Lean.
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We are providing coaching support to some of the most senior executives in the SHAs and the Department of Health, around Large Scale Change.
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This presentation gives information on the background of Lean, its application in the NHS and also how 5S and 7 Wastes concepts impact health care services. It has been delivered to several trusts, teams, NHS Directors and executive boards.
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This article describes how high performance is an essential ingredient to the constant change that businesses face today. The article was published in the Institute of Operations Management journal.
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