We Deliver Change Management in Operational Settings
Digital Content Collaboration
Your customers now demand a digital service experience in addition to the products and services you deliver. Methods of communication have changed fundamentally in the last 10 years. We are living in a continuously-evolving digital and technological world that needs new responses to stay consumer centric. You realise that digital communication improves customer satisfaction and can even reduce costs to an organisation.
We are aware that organisations waste valuable resources by overlaying a digital service on top of the traditional ‘functional’ based service, rather than fundamentally changing their processes to allow digital enablement. Our solution provides the methodology and guidance for organisations to make this transition into utilising digital services as the new supply chain for consumption.
Kinetik Solutions can support the digital change in three ways. Firstly, we develop agile processes to deliver digital services; secondly, we advise on the requirement of right skills and talent to support the organisation, and, finally, we help set up ways for collaborative working both internally and externally.
In summary, Kinetik Solutions aims to support the transition from a traditional service to a digitally based one, ensuring that it sticks in the long-term. The benefits are improved consumer uptake with improved revenue and reputation.
If you are in the midst of implementing a technology change, you will understand how much this can impact employees, and the difficulties in making new processes stick. Implementing successful technology systems (Cloud Platforms/Applications, Robotic Process Automation, Digitisation, Artificial Intelligence) has never been easy, however there are good ways to enable change.
We provide you the support in the implementation process, which includes process design/change, end-to end testing, user testing and training. Technology change affects everyone in a business, but it often affects staff at the ‘coal face’ more than others. We will help you in creating a joined up change plan and in particular communication flows with your staff, to ensure that there is buy-in and broader acceptance of change.
We can support you in software selection, process optimisation and data cleansing prior to technology implementation. Data Integrity and cleansing is often overlooked until late in the project, and can be one of the biggest causes of failure.
In summary, Kinetik Solutions, with our vast experience of technology change, can make a powerful difference when implementing technology change. The benefits are a better return on investment and retained organisation reputation.
Deeper Analytics of Unstructured Data
Your organisation may be drowning in data, and at best data is being used to make tactical and functional improvements, rather then raise fundamental questions about products and services.
We help you frame the right questions before you ‘dig deeper’ into your data. We can help uncover answers of some more fundamental questions around operational and service improvements that can be resolved with the power of analytics. We have partnered up with leading data scientists to examine operational data, both internal and in the public domain, such as customer feedback and social media interaction, to help better understand connections and causality within unstructured data sets using leading analytic tools.
In summary we can help you frame the questions around service and operational excellence before you unleash the power of big data, to ensure a wider range of options around revenue optimisation and process efficiency.