TRIZ is a Russian innovation and product design process, which can be effectively used in a more simplified way for service design. We have designed some TRIZ cards specifically for the service sector and used them to challenge specific service issues.
Join Ketan Varia FRSA (Kinetik Solutions) and Neil Reeder FRSA (Head & Heart Economics) on 24 January at RSA for a free event. Bring your real life service issues for a chance to test and problem solve them with the TRIZ method.
TRIZ is a Russian innovation and product design process, which can be effectively used in transformative change process and change management. It helps remove the constraints that hinder innovation and get completely original solutions. As a process it treats the problems and contradictions as part of the system and operates accordingly. TRIZ as a transformation tool first identifies where the contradiction exists in the system. Then in trying to meet both elements of the contradiction it searches for freely available resources that can resolve the paradox. Considering these resources, it becomes much easier to find an innovative solution to the problem.
Almost 59% of corporations fail to meet at least one of their transformational change objectives.
Why is this number so dismal? All large organisations are likely to go through change processes, whether that’s introducing a new IT system, developing new products or reorganising into a new structure. Transformational change, however, can be particularly difficult to achieve: it demands comprehensive innovation, flexibility and a willingness to work with abstract ideas.