TRIZ is a Russian innovation and product design process, which can be effectively used in a more simplified way for service design. We have designed some TRIZ cards specifically for the service sector and used them to challenge specific service issues.
TRIZ is a Russian innovation and product design process, which can be effectively used in transformative change process and change management. It helps remove the constraints that hinder innovation and get completely original solutions. As a process it treats the problems and contradictions as part of the system and operates accordingly. TRIZ as a transformation tool first identifies where the contradiction exists in the system. Then in trying to meet both elements of the contradiction it searches for freely available resources that can resolve the paradox. Considering these resources, it becomes much easier to find an innovative solution to the problem.