Customers want more than a functional experience in life. Self Determining theory and other research show that beyond adequate functional process, customers want four things in in order to satisfy their emotional needs or experiences.
Kinetik Solutions, formed in 2007, is a management consultancy firm which specialises in business transformation, process excellence and change management in operational settings. Our way of working is pragmatic but also in the direction of emergent change. Collaboration at all levels within our clients organisation is part of our ethos.