Responsible, Accountable, Consulted and Informed (RACI)
Learn how to assign project roles for maximum efficiency.
Learn how to assign project roles for maximum efficiency.
Learn why individualistic ways of working are less likely to be successful in the 21st Century.
Learn how understanding the boundaries of your process gives you clarity.
Learn how better motivate your employees to bring about operational excellence.
Learn how five simple prompts can lead to sustainable process improvement.
Poor customer experience costs the economy £15.3 billion. Find out how to improve and sustain your customer service.
Learn how to utilise customer services to the best of your ability, reducing costs and providing a better service overall.
How to use modularity in Standard Work procedures, for the service sector, to ensure standard work procedures can be modified in a flexible way.
We are hosting a series of quarterly seminars where practitioners of Lean in the NHS & Public Services will offer an insight into their successes and challenges.
Dr Mathew Diggle presented on “Improvement; Infection; Impossible?” and Mr Mike Davidge presented on “How effective use of SPC in the NHS results in better decision making.”
We are hosting a series of quarterly seminars where practitioners of Lean in the NHS & Public Services will offer an insight into their successes and challenges.
Pauline Connor presented on ‘Taking a new look at your service – “Lean” a process approach to change and Dr Mathew Diggle presented on “Improvement; Infection; Impossible?”