TRIZ is a Russian innovation and product design process, which can be effectively used in a more simplified way for service design. We have designed some TRIZ cards specifically for the service sector and used them to challenge specific service issues.
Customers want more than a functional experience in life. Self Determining theory and other research show that beyond adequate functional process, customers want four things in in order to satisfy their emotional needs or experiences.
Join Ketan Varia FRSA (Kinetik Solutions) and Neil Reeder FRSA (Head & Heart Economics) on 24 January at RSA for a free event. Bring your real life service issues for a chance to test and problem solve them with the TRIZ method.
The simulation will let you understand the five principles of Lean, recognise the 7 wastes in the company, and grasp the relationship amongst customer value, demand, variation and their relationship to capacity and resources.
Listen to the wise and foolish,
listen to the experienced and the novice.
Dwell on, and check your thoughts,
doubts, questions, let them swell.
The listening followed by a pause,
will provide nothing or everything.
Act on what comes up,
discard forever everything else.
Failure comes when ears are closed,
open those canals and get to your goal.
To solve any problem in business, it is fundamental to understand the root cause of the problem first. However, most of the time a problem does not have one cause but many. In this case it is necessary to identify and find tailored ways to tackle the cause(s), which can then result in sustained improvements in the organisation.
“Philosophy is to be studied not for the sake of any definite answers to its questions, since no definitive answers can, as a rule, be known to be true, but rather for the sake of the questions themselves”
– Bertrand Russell
“The Sum is Greater than the parts”. Aristotle, Greek Philosopher (384BC – 322BC)