Resistance to Change
Read our approach to understanding and overcoming Resistance to Change by Cate Collins & Ketan Varia
Read our approach to understanding and overcoming Resistance to Change by Cate Collins & Ketan Varia
Learn about three tools that can accelerate your process innovation.
Learn why individualistic ways of working are less likely to be successful in the 21st Century.
How to use modularity in Standard Work procedures, for the service sector, to ensure standard work procedures can be modified in a flexible way.
Our Director Ketan Varia presented ‘TRIZ for Health’ with Paul Forbisher at Biomedical Engineering Association Seminar organised by Institute of
This paper presents our approach to building a framework for the implementation and use of Standard Operation Procedures.
For an introductory paper on Clinical Commissiong Groups and Operational Excellence.
This discussion document explains how to better understand customer needs, in order to improve processes in the service industry. The document outlines an approach in classifying customers in different dimensions, which helps to answer the key questions for service redesign.
This short presentation at a Lean seminar at Bedford Hospital Trust demonstrates the four definitions of value and gives examples of how the Kano method can assist in delivering a service design that improves patient experience.
Presentation to heads of transformation during an event in the Midlands, on the key element of sustaining Lean.