Census 2011 Field Design - Office for National Statistics |
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| Background |
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The Office of National Statistics runs a census every ten years in England and Wales. The design and delivery of field force (£130M budget) was a critical activity with a high number of variables and risks.
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| Deliverables |
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kinetik solutions headed up a joint project team tasked with delivering the high level principles for pay, recruitment and structure.
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| Activities |
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We took an iterative approach based on informed hypotheses and facilitating workshops to drive decision making. We worked with outside organisations (e.g. Tesco on pay) to get ideas on best practice, both in the private and public sector. We were data driven, throughout, using and testing our assumptions. We involved a wide range of stakeholders in the validation of our design.
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| Specific Benefits |
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The whole design was completed on time, and signed by the Census Executive Team. Our iterative approach and stakeholder management have been used by other projects within the division.
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Census 2011 Operational Management Design - Office for National Statistics |
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| Background |
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Census 2011 in England and Wales was a £490M programme of work that involved operational design and the capture of 26M questionnaires sent to all householders and people in communal establishments. At its peak, the census had 35,000 field staff and 50,000 staff working concurrently.
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We were asked to facilitate the operational management hierarchy and ways of working during this intensive field period, with the Census Operations Board. |
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| Deliverables |
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Due to our work, the senior team was 'battle-ready' and able to make and cascade decisions more effectively during an intensive and complex operations period.
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| Activities |
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Through a series of workshops, we facilitated the operational design planning for the Census Senior Leadership Team.
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We helped the team to agree principles and ways of working during operational management, in order to improve management information flow and hierarchy, the scope of meetings its processes and structures.
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We ran six scenarios that tested the operational management processes. Scenarios included elements of ambiguity and interdependent outcomes which both focused and tested fully the decision-making process.
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| Specific Benefits |
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The Census Director said our work “made a real difference to the success of the census….showed excellent leadership ability, great communication and facilitation skills…delivered with tremendous energy, confidence and a high degree of sensitivity to people's feelings.” |
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Strategy - Large Public Sector Organisation |
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| Background |
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The client wanted a plan for its strategy for disseminating information through its web and digital channels. |
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| Deliverables |
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We were asked to put together a road-map for the strategy development which was agreed by the board. |
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| Activities |
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We used a ‘scan focus act’ method to create the road map, including understanding the latest technology and thinking, external to the client.
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20 focused interviews with key players.
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We developed a strategy and implementation road-map with the buy-in of influential people in the organisation.
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| Specific Benefits |
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The client had a fuller picture to help drive its strategy forward and a validated road-map to deliver it. |
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Web Recovery - Large Public Sector Organisation |
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| Background |
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The client is a large public sector organisation; a large number of problems developed when the organisation went live with its complex, data driven website. |
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| Deliverables |
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We were asked to support and advise the director in a ‘web recovery’ project and to ensure that the site and back office processes were stable and fit for purpose. |
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| Activities |
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We ran several workshops to understand the issues with the technology, business and publishing process.
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We carried out focused interviews to identify the root causes and set out recommendations for future large-scale projects in a report for the head of the organisation.
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We supported the team in delivering governance structures; we enhanced the processes to improve the quality and efficiency of their output creation.
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We carried out external stakeholder analysis and worked with the Head of Communications to commence a joined-up approach to stakeholder management.
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| Specific Benefits |
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The recovery programme was seen as a success by the organisation, having achieved its purpose. |
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