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| Setting up a Performance Management Framework and Facilities Management at a leading bank |
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| Background |
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The client managed the portfolio and facilities for over 2000 bank branches and 80 large buildings, and needed a performance management process across the business along with an IT enabled system to support the required data. |
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| Deliverables |
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Creation and execution of performance management framework to use across the whole of facilities management at levels of leadership, process and functional excellence. |
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| Activities |
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Brought leadership team into a validated performance management framework that connected process measures to key performance indicators with a sustainable method to drive improvement. |
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Designed lead & lag performance indicators across 20 core processes to drive customer focused targets, regular structured reviews and better use of data. |
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‘Launching’ of 20 processes with a detailed implementation plan for rollout of a performance management framework with a high engagement of the process owner. |
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| Specific Benefits |
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The client managed to create and roll out of key performance indicators, process performance indicators and supplier performance indicators in advance of implementation of its new IT system – saving significant costs that would have materialized, had the changes not taken place. |
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| Business Systems Selection – Construction Group |
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| Background |
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The client is a FTSE 350 business providing a range of services for the construction sector.
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| Deliverables |
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kinetik solutions was asked to help with creating a tender for a business support system for one of the clients divisions.
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Activities
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We worked with all the stakeholders to identify the current and future processes, functional requirements, information and hardware requirements and created a robust tender. We created a high level assessment of potential suppliers.
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Specific Benefits
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We created the tender within 3 weeks of commencement which was signed by all stakeholders. |
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| Design of a Performance Management Process and Capital Management of an Airport Operating Company |
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Background |
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The client programme managed construction projects for a large airports business. It needed to implement a robust performance management process to ensure that optimum benefit was achieved, whilst meeting the needs of diverse stakeholders. |
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The performance management design was part of a larger organizational redesign of the business. |
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Deliverables |
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Design of a performance management process signed at all levels of the business. |
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Creation of a high level implementation plan. |
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Understanding of organization capability to implement and sustain the new process. |
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Activities |
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Created a flexible process that fitted with existing client culture, validated with a range of stakeholders across the business. |
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Clearly identified ‘behaviours’ in the business that would ensure success of the process. |
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Ensured that current ‘good practice’ and knowledge were leveraged into the overall design. |
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Coached client team, who conducted interviews with key stakeholders in the business. |
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Specific Benefits |
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Design completed and signed in 7 weeks and business ‘ready for implementation’. |
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The robustness of the design ‘exceeded expectations’ of client directors. |
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