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Rapid Improvement Event - Global Car Rental Business
    
 

Background
 

The company is a global car rental business that is embarking on Lean Transformation throughout the world. Kinetik solutions helped deliver rapid improvement and kaizen events.

 

Deliverable
 

A four-day value-stream mapping event looking at a product that generates 9% of sales revenue to identify improvement opportunities.
 
Activities
 

Work with all the key players in the end-to-end process in an intensive workshop environment, to identify value, take process measurements, map the process visually and agree to both quick wins and longer solutions.
 
Specific Benefits
 

Overall, the event identified over $360 worth of cost benefit in improving the process as well as a potential of increase in revenue of $720K. More importantly, the teams were engaged to deliver benefits within six months.

 
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Lean Kaizen event - Global Car Rental Business
 
Background
 

The client office at an international airport handled a volume of up to 1500 cars per week with a variety of ‘peak’ times. Its counter process was highly variable and did not encompass the three areas of providing information, ‘upselling’ and efficient administration. Consequently, standard booking time varied from 7.5 minutes to 12 minutes.

This was part of a larger implementation of Lean training and Kaizen events throughout the UK and globally. 
 
Deliverables
 

A five-day Kaizen event to deliver standard time for the process of at least 6.5 minutes.

A 5S program that included a standard visual workplace to assist both the staff and customers.  
 
Activities
 

A highly accelerated and intensive workshop carried out over five days using Lean-Kaizen tools.

Facilitated a cross-functional team which focused in great detail on the process by observation, measurement, discussion and innovation.

The theme of visual documentation and use of white space and cameras to capture output and drive the next steps are part of  a ‘Plan-Do-Check-Act’ cycle.
 
Specific Benefits
 

The five-day workshop delivered a standard counter time of 6.5 minutes which was piloted and taken live.

A highly visual work centre for each staff member was designed, which limited unnecessary movement, provided efficient and effective service and enabled the staff to focus on the customer.

The client is confident that the new process will result in significant increases in ‘upsell revenues’ within six months of implementation.
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One Day course Public Course in 'Lean Solutions for the NHS', on 04 June 2010