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November 2011:
Understanding customer needs to drive sustainable service excellence |
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This discussion document explains how to better understand customer
needs, in order to improve processes in the service industry. The
document outlines an approach in classifying customers in different
dimensions, which helps to answer the key questions for service
redesign.
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July 2011:
Public Course in 'Lean Solutions for the NHS' - Birmingham - 24 November 2011 |
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September 2010:
Defining value from a patient perspective using the Kano Model |
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This short presentation at a Lean seminar at Bedford Hospital Trust demonstrates the four definitions of value and gives examples of how the Kano method can assist in delivering a service design that improves patient experience.
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August 2010:
How to sustain Lean – the key elements |
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Presentation to heads of transformation during an event in the Midlands, on the key element of sustaining Lean.
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April 2009:
Output Lean solutions in the NHS: London Forum |
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Our Lean London event on March 26 attracted a variety of Acute and Mental Health Care Trusts and presentations were well received. Bedford Hospital presented some of the achievements and challenges on their Lean journey and Kings College Hospital on work done in transformation of their local sexual health centre.
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March 2009:
Lean solutions in the NHS: London Forum |
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Lean Transformation has proved to be a sustainable and proven way of improving efficiency and effectivness of NHS services without huge capital investment. We are hosting a series of quarterly seminars where practitioners of Lean in the NHS will offer an insight into their successes and challenges.
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September 2008:
kinetik solutions provides coaching support to NHS |
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We are providing coaching support to some of the most senior executives in the SHAs and the Department of Health, around Large Scale Change.
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February 2008:
kinetik solutions provides expertise for new book |
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kinetik solutions talks about process excellence, in the book, IT Value Chain by Ade McCormack. More details about the book at www.itvaluestack.com
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January 2008:
Overview of Lean for NHS Hospital Trusts |
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This presentation gives information on the background of Lean, its application in the NHS and also how 5S and 7 Wastes concepts impact health care services. It has been delivered to several trusts, teams, NHS Directors and executive boards.
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| Acrobat Document |
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November 2006:
High Performing Teams |
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This article describes how high performance is an essential ingredient to the constant change that businesses face today. The article was published in the Institute of Operations Management journal. |
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| Acrobat Document |
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July 2006:
Surgery rules that 'hurt' patients |
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A feature press release that discussed how sub-optimization of surgery processes does not lead to better patient services.
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| Acrobat Document |
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April 2005:
The Balanced Scorecard from Manufacturing Matters |
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An article on the balanced scorecard, history, process and implementation – read about its uniqueness in creating ‘bottom-up’ customer-based measures, as opposed to head office arbitrary target setting, which is so rife in the industry. |
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| Acrobat Document |
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Jan 2005:
Lean in the Service Industry |
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A brief point of view of Lean Manufacturing and its versatility in the service industry.
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| Acrobat Document |
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November 2004:
Learning Lunch |
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In today’s fast and frantic world, are practical living practices easily forgotten? This unique concept is delivered through a series of awareness and educational sessions at your premises - around lunchtime!
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| Power Point Show |
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September 2004:
The Balanced Scorecard: a one-day in-house course |
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The detailed agenda of our balanced scorecard one-day course – successfully applied in a variety of industries.
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| Acrobat Document |
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August 2004:
Statistical Process Control: The red bead game |
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Download our one pager that highlights the concept of the red bead game as an incise way to understand process variation. It also gives you the details of our red bead kit.
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| Acrobat Document |
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June 2004:
The Balance Scorecard: Presentation to the Institute of Electrical Engineers |
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A presentation on the concept of the scorecard and its unique applicability – the presentation counters arbitrary target setting which is so rife in the industry.
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| Acrobat Document |
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