We are hosting a series of quarterly seminars where practitioners of Lean in the NHS will offer an insight into their successes and challenges. 

Dr Sebastian Hendricks presented on 'Sleek and Slim Hearing for Children' & Peter Lachman presented on 'Developing Value thru the transformation of care - what does it take?'

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We are hosting a series of quarterly seminars where practitioners of Lean in the NHS will offer an insight into their successes and challenges.

Kate Silvester presented on 'How many appointments do we need to make?' and Dr Mathew Diggle presented on 'The Path-ology to Lean Thinking'.

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This discussion document explains how to better understand customer needs, in order to improve processes in the service industry. The document outlines an approach in classifying customers in different dimensions, which helps to answer the  key questions for service redesign.

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This course allows managers and improvement teams to get an introductory grounding on Lean. Participants will benefit from:

	Understanding the concepts and processes that underpin Lean thinking
	Understanding the transformation challenge and how to sustain change
	Experiential learning from tried and tested 'mini' workshops
	Receiving a CD with all course presentations and material

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This short presentation at a Lean seminar at Bedford Hospital Trust demonstrates the four definitions of value and gives examples of how the Kano method  can assist in delivering a service design that improves patient experience.
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Presentation to heads of transformation during an event in the Midlands, on the key element of sustaining Lean.
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